How do I return an item?

Returns Policy

We follow the guidelines provided by the ACCC and Australian Consumer Law that protects you as a consumer in Australia. Below is the terms for refunds and returns.

If you do have a change of mind with your purchase and it is unused and unopened, it does not preclude you from requesting a store credit but please understand we are not obligated to do so and it may not be accepted.

Please choose your items carefully and if you need assistance with choosing the correct product please contact us on 07 5432 3260, or on email: and we will be happy to help.

If you receive a product that is broken in transit, please contact us within 48 hours of receiving your order on After this time we are unable to process claims of transit damage.

If your product becomes faulty, please contact us on so that we can provide you with an RMA number. In the email, please copy the details below, making sure you include your name, the original order number the product was purchased on, and a brief description of the issue with the product. Faulty products will be processed according to Manufacturers terms and conditions in addition to Australian Consumer Law. Australian Consumer Law states retailers have the right to inspect and confirm any reported fault. The postage to return the faulty product to us is your responsibility, however if a replacement or repair is being provided, this will be returned to you at our cost.

Returned products should be sent to:

The Tech Den

2/28 Piper St

Caboolture QLD 4510

When requesting a return or RMA please copy the following into your email to and fill out all the information so we can process your request quickly.

Purchase on Invoice Number:

Purchase Date:

Item/Product Code:

Contact Name:

Contact Phone Number:

Current Address:

Reason for Return and Description (please do not use faulty, please state how it is faulty) :