Orders Usually Sent 1-2 Business Days
Options at checkout are given for express post if you require your order urgently, if this option is not provided, please contact us for an express post quote.
Orders are processed and cleared daily, Monday to Friday, and 95% of our orders are sent out within 24 hours (weekends and public holidays excluded).Upon placing an order with us, you will receive a confirmation email advising that we have received your order.
Delivery Guarantees and delivery times - Whilst we make every effort to pick and pack your order quickly and carefully, we cannot take on the responsibility of the selected delivery option. This is done by a totally separate identity - therefore we cannot take any responsibility for delivery delays or any guarantees that they may offer. We do not want to discourage you from pursuing those guarantees that they offer but as we do not represent or offer the delivery times or guarantees, therefore this MUST be taken up directly with those that make those offers / guarantees.
If your item does not arrive on time or not in the condition that is expected, there are important steps to follow.
In the case of Australia Post
For missing, late or damaged items :-
Under Australian Consumer Law, you can ask for compensation for lost or damaged parcels through Australia Post. To access this, when you call Australia Post, you MUST ask to be put through to a Team Leader in the Australian Consumer Law Team and advise that you wish to make a claim for compensation under Australian Consumer Law. While Australia Post may endeavour to request you to go back to us as a part of their process, asking for your request to be directed to the ACL team will resolve your issue. As it is considered a shared responsibility, we feel that it is only fair that items late, damaged or lost parcels by Australia Post are compensated by Australia Post.
Phone: 13 13 18