ACCC / Consumer Law
We follow the guidelines provided by the ACCC and Australian Consumer Law that protects you as a consumer in Australia. Below is the terms for refunds and returns.
Change of Mind
Conditions for change of mind.
- Must be unopened, unused and in saleable condition.
- Must be within 14 Days of Purchase
- Return Shipping Costs are the responsibility of the buyer.
Change of mind returns do not apply to purchases paid with Afterpay, Klarna or ZipMoney. This does not affect your rights under Australian Consumer Law.
If you do have a change of mind please fill in the below form with the reason for return as - Change of Mind.
Once your return has been approved and received you will then receive a store credit / gift voucher for the amount of the item paid. (Does not include postage costs)
Item Received Damaged
If you receive a product that is broken in transit, we must be contacted within 48 hours of you receiving your order. Please fill in the below form with reason of return as Damaged in Transit. We will then contact you with further instructions.
Faulty within Manufacturer Warranty
If your product becomes faulty, please fill in the below form. You will then be provided with an RMA number to mark clearly on the outside of the packaged item.
Returned products should be sent to:
The Tech Den
24 Alta Road
Caboolture QLD 4510
Please fill in the following information, so we can process your RMA request quickly.
The Tech Den Live Freshwater Fish Guarantee
We endeavour to supply healthy good quality fish.
Should your freshwater fish die within 7 days of purchase simply take a photo of the dead fish and bring in a sample of your water. If there are no issues with your aquarium's water, we will happily replace the fish.
Should there be an issue with your aquarium's water conditions we will help bring your tanks water parameters back in line with the type of fish you keep.
