Sending Orders
Orders Usually Sent 1-2 Business Days



We keep our postage charge low to be fair to all of our valued customers.



Flat rate delivery of just $9.50 no matter how big your order is and delivered to your door Australia Wide. Some big bulky items are excluded and will be designated as "In Store Pick Up" or shown only available to some areas. In the event that you would still like the item - contact us for a quote.

Options at checkout are given for express post if you require your order urgently, if this option is not provided please contact us for an express post quote.


Orders are processed and cleared daily, Monday to Friday, and 95% of our orders are sent out with in 24 hours (weekends and public holidays excluded).


Upon placing an order with us you will receive a confirmation email advising that we have received your order.

When your order has been picked and packed you will receive an email advising the tracking number.

If you have placed an order and paid for it and do not receive an email with in 2 working days of payment please contact us.


What cannot be sent:-


Orders can not be sent to Parcel Lockers.

Some items for example Frozen Foods cannot be sent.

Items that are considered as dangerous goods like CO2 cylinders over 100g cannot be sent via Australia Post - please contact us as we may be able to provide a solution for you.


Restrictions:-



The $9.50 is to make it easy to know the delivery cost for what you are purchasing from us. Unfortunately, due to postal restrictions some large bulky items or heavy items to certain locations are unable to be sent and are therefore excluded from the $9.50 flat rate postal charge. These will be shown as "in store pick up" or identified as only being available to purchasers located in certain geographical locations.

If you are located in an area where we are unable to deliver, or if an aquarium product is shown as "In Store Pick Up" and you would like us to send it to you, please contact us as we may be able to offer an alternative solution for you for an additional cost.

Guarantees:-


Delivery Guarantees and delivery times - Whilst we make every effort to pick and pack your order quickly and carefully, we can not take on the responsibility of the selected delivery option as this is done by a totally separate identity - therefore we can not responsibility for delivery delays or any guarantees that they may offer.