Sending Orders
Orders Usually Sent 1-2 Business Days



We keep our postage charge low to be fair to all of our valued customers.



We have a flat rate of $7.50 postage no matter how much you order.

Orders with a total package weight of less than 500g will be automatically sent Express Post.

Orders are processed and cleared daily, Monday to Friday, and 95% of our orders are sent out with in 24 hours.

Upon placing an order with us you will receive a confirmation email advising that we have received your order.

When your order has been picked and packed you will receive an email advising the tracking number.

If you have placed an order and paid for it and do not receive an email with in 2 working days of payment please contact us.


What cannot be sent:-


Orders can not be sent to Parcel Lockers.

Some items for example Frozen Foods cannot be sent.

Items that are considered as dangerous goods like CO2 cylinders over 100g cannot be sent via Australia Post - please contact us as we may be able to provide a solution for you.


Restrictions:-



The $7.50 is to make it easy to know the delivery cost for what you are purchasing from us. Unfortunately, due to postal restrictions some large bulky items or heavy items to certain locations are unable to be sent and are therefore excluded from the $7.50 flat rate postal charge. These will be shown as "in store pick up" or identified as only being available to purchasers located in certain geographical locations.

If you are located in an area where we are unable to deliver, or if an aquarium product is shown as "In Store Pick Up" and you would like us to send it to you, please contact us as we may be able to offer an alternative solution for you for an additional cost.